Privacy Policy

Your privacy is really important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

In the case of this website, your open data is collected to analyse, including, but not limited to, the duration of your visit, the type of device used, your mobile operating system, the type of browser you use and other diagnostic data.

Your personal data is only collected when you willingly and knowingly use a form on this website. The only data that is collected is what you decide to place into the contact form. This can include (but is entirely dependent on the user) full name, email address, phone number and any other content that the user wishes to input. This data is then securely stored on a 20i server.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We only share your name and email address with our partner MailChimp so you can receive the emails you have opted into. We don’t share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

How do we use cookies and other tracking tools?

We use cookie and other tracking tools to enable us to collect information. The cookie used are:

Session (Transient) cookies: These cookies are erased when we close our browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Take a look at the table below to view which cookies are used:

Cookie name Life span Purpose

svSession Persistent Identifies unique visitors and tracks a visitor’s sessions on a site

hs Session Security

XSRF-TOKEN Persistent Security

smSession Persistent (Two weeks) Identifies logged in site members

TSxxxxxxxx (where

x is replaced with

a random series of

numbers and letters) Persistent Security

TSxxxxxxxx_d

(where x is replaced

with a random series

of numbers and

letters) Persistent Security

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

View an overview of privacy at Google

This policy is effective as of 4th March 2020.